SHIPPING POLICY
At Poterija, we take pride in ensuring that your orders are carefully packaged and shipped in a timely manner. We offer standard and expedited shipping options to accommodate your needs. Shipping costs are calculated at checkout based on the weight of your order and the destination. We aim to provide transparent and reliable shipping services to all of our customers.
We are dedicated to delivering your products in perfect condition. If, for any reason, you encounter an issue with the condition of your order upon arrival, please contact us immediately to resolve the matter.
RETURN & EXCHANGE POLICY
Customer satisfaction is our top priority at Poterija. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange process. Please notify us within 30 days of receiving your order to initiate a return or exchange. Items must be returned unused and in their original packaging.
We take responsibility for any damage that occurs during shipping. In the event that your order arrives damaged, please reach out to our team so that we can arrange for a prompt replacement or refund.